Community members and local developers face many complications surrounding permits. According to a Honolulu Department of Planning and Permitting (DPP) survey, only 13% of respondents described themselves as “Satisfied” with DPP’s building permit process.
The main complaint from the survey was the amount of time it takes to get a permit reviewed. Besides that were the complications involved in the permitting process and the lack of staff members and capacity. Here are some quotes from customers in the survey:
“Permits, even simple ones, now take 6-8 months or more.”
“I should not have to provide a document to a reviewer when it is on file in a department in the same building.”
“Overloaded staff seems to be the primary issue.”
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